Terms and Conditions

Last Updated: December 23, 2025

1. Introduction

Welcome to Skillful AI – UAE. These Terms and Conditions (“Terms”, “T&C”) govern your access to and use of our website at uae.skillful.ai (the “Website”) and the services we provide.

By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

Legal Entity:
 Mentor Mind Media – FZCO
IFZA Building A2
Dubai Silicon Oasis
Dubai, United Arab Emirates
TRN: 104400954400001

Contact:
 Email: uae@skillful.ai

2. Services Provided

Skillful AI – UAE offers the following services:

2.1 Free Services

  • AI Audit (complimentary)
  • Consultations (free initial consultation)
  • Newsletter subscription
  • Demo software and tools (subject to availability)
  • Other promotional or trial services as announced on the Website

2.2 Paid Services

  • AI implementation and development
  • Software as a Service (SaaS) solutions
  • AI process creation and automation
  • Full-scale AI software operation and management
  • AI system architecture and design
  • Marketing campaign management and advertising services
  • Custom AI solutions tailored to client needs

Our services are provided on a project-by-project basis and may include:

  • Fixed project fees
  • Recurring monthly fees (for system maintenance, development, hosting)
  • AI credit subscriptions (usage-based pricing)
  • Hourly rates
  • Custom pricing based on scope and requirements

3. Eligibility

Our services are available to:

  • Businesses (B2B clients)
  • Individual consumers (B2C clients)
  • Anyone who registers, purchases, or requests services through our Website

You must be at least 18 years old to use our services. By using our Website, you represent and warrant that you are 18 years of age or older.

4. How Contracts Are Formed

4.1 Free Services

A contract for free services (e.g., AI Audit, demos) is formed when you:

  • Complete and submit a form on our Website
  • Register on our platform
  • Send an email request to uae@skillful.ai

4.2 Paid Services

A contract for paid services is formed when:

  • We send you a customized proposal or quotation, and you accept it in writing (via email or electronic signature)
  • You sign a written contract (PDF, DocuSign, or similar)
  • You complete an online purchase or checkout process (e.g., via Stripe)
  • You book a service through Zoho Booking or Calendly and make the required payment

4.3 Contract Formation Conditions

A binding contract is formed when:

  • You sign the contract or accept our proposal, AND
  • The initial payment (50% deposit) is received by us

Until both conditions are met, no binding agreement exists, and either party may withdraw without obligation.

5. Pricing and Payment Terms

5.1 Pricing

Pricing for our services varies depending on the scope, complexity, and duration of the project. Prices are specified in:

  • Individual proposals or quotations
  • Service packages displayed on the Website
  • Subscription plans (for recurring services)

All prices are quoted in USD unless otherwise stated.

5.2 Payment Structure

For most projects, payment is structured as follows:

  • 50% deposit (upfront payment) – Due upon contract signing
  • 50% final payment – Due within 5 business days after delivery of the project or service

For subscription-based services (e.g., monthly maintenance, AI credits), payment is due in advance on a monthly or annual basis as specified in the agreement.

5.3 Payment Methods

We accept payments via:

  • Stripe (credit/debit cards)
  • Bank transfer (details provided upon request)
  • Other methods as agreed in writing

5.4 Late Payments

If payment is not received within the agreed timeframe:

  • We reserve the right to suspend or terminate services
  • Interest may be charged on overdue amounts at a rate of 5% per month or the maximum permitted by UAE law
  • We may pursue legal action to recover outstanding amounts

5.5 Taxes

All prices are exclusive of applicable taxes (e.g., VAT). You are responsible for any taxes, duties, or charges imposed by your local jurisdiction.

6. Cancellation and Refund Policy

6.1 Right to Cancel

You may cancel the contract at any time by providing written notice to uae@skillful.ai.

However:

  • The 50% deposit (upfront payment) is non-refundable once the contract is signed and work has commenced
  • If cancellation occurs after the project is delivered, the full payment (100%) is due

6.2 Cancellation by Skillful AI

We reserve the right to cancel or suspend services if:

  • You fail to make payments on time
  • You breach these Terms
  • Circumstances beyond our control (force majeure) make it impossible to fulfill the contract

If we cancel due to your breach, no refunds will be provided.

6.3 No Refunds for Subscription Services

For subscription-based services (e.g., monthly maintenance, AI credits), payments are non-refundable. If you cancel a subscription, it will remain active until the end of the current billing period, and no pro-rata refunds will be issued.

7. Intellectual Property Rights

7.1 Ownership of Deliverables

Ownership of intellectual property created during a project depends on the nature of the work:

a) Custom Deliverables (e.g., website designs, graphics, documentation, code):

  • Upon full payment, ownership transfers to you (the Client)
  • You may use, modify, and distribute these deliverables as you see fit

b) AI Systems and Software Solutions:

  • Ownership is mixed and depends on the specific project
  • Your Data and Content: You retain ownership of all data, content, and business information provided to us
  • Third-Party Services: AI systems often rely on third-party services (e.g., OpenAI, Anthropic, cloud hosting providers). You do not own these underlying technologies; you only have a license to use them as permitted by the third-party provider
  • Our Core Technology and Frameworks: Pre-existing tools, templates, frameworks, and proprietary systems developed by Skillful AI remain our property. You receive a license to use them as part of the delivered solution but may not resell, redistribute, or reverse-engineer them

c) White-Label and SaaS Solutions:

  • If the solution is provided as a white-label or SaaS product, you receive a license to use the software, but ownership remains with Skillful AI

7.2 License Grant

Where ownership does not transfer to you, we grant you a non-exclusive, non-transferable license to use the delivered solution for its intended purpose.

7.3 Portfolio and Case Studies

We reserve the right to use non-confidential aspects of completed projects (e.g., project descriptions, anonymized results) for portfolio, marketing, and case study purposes, unless you request confidentiality in writing.

8. Confidentiality

8.1 Mutual Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the project, including but not limited to:

  • Business strategies, processes, and data
  • Technical know-how, methodologies, and trade secrets
  • Financial information
  • Customer lists and proprietary software

8.2 Non-Disclosure Agreement (NDA)

For certain projects, a separate Non-Disclosure Agreement (NDA) may be signed. If no separate NDA is signed, the confidentiality provisions in these Terms apply.

8.3 Duration of Confidentiality

Confidentiality obligations survive the termination of the contract and remain in effect indefinitely, unless otherwise agreed in writing.

8.4 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available or becomes public through no fault of the receiving party
  • Was already known to the receiving party before disclosure
  • Is required to be disclosed by law, regulation, or court order
  • Is disclosed with the prior written consent of the disclosing party

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

  • Our services will be performed with reasonable skill and care
  • Delivered software and systems will be functional and operational at the time of delivery
  • We will provide bug fixes and support for 30 days after delivery (unless otherwise agreed)

9.2 No Guarantee of Results

We do not guarantee specific business outcomes, such as:

  • Increased revenue, leads, or conversions
  • Specific ROI or performance metrics
  • Rankings, traffic, or engagement results

Our services are provided on a “best efforts” basis, and results depend on various factors beyond our control.

9.3 Disclaimer of Warranties

Except as expressly stated in Section 9.1, all services are provided “as is” without warranties of any kind, whether express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

10. Limitation of Liability

10.1 Cap on Liability

To the maximum extent permitted by UAE law, our total liability for any claims arising from or related to our services is limited to the total amount paid by you for the specific service or project giving rise to the claim.

10.2 Exclusion of Indirect Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data or business information
  • Business interruption
  • Loss of goodwill or reputation

10.3 Third-Party Services

We are not liable for failures, errors, outages, or changes in third-party services, including but not limited to:

  • OpenAI, Anthropic, or other AI service providers
  • Cloud hosting providers (e.g., AWS, Google Cloud, Azure)
  • Payment processors (e.g., Stripe)
  • Internet service providers

If a third-party service experiences downtime, API changes, or price increases, we will make reasonable efforts to notify you and adapt, but we are not responsible for resulting delays or additional costs.

10.4 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, storms, fires)
  • War, terrorism, civil unrest
  • Government actions, legal restrictions, or sanctions
  • Pandemics or epidemics
  • Internet or infrastructure failures
  • Power outages or cyber-attacks

If a force majeure event continues for more than 90 days, either party may terminate the contract without liability.

10.5 Data Loss and Security Breaches

While we implement industry-standard security measures to protect your data, we do not guarantee that your data will be completely secure from unauthorized access, loss, or corruption. You are responsible for maintaining your own backups of critical data.

11. Termination

11.1 Termination by Client

You may terminate the contract at any time by providing 30 days’ written notice to uae@skillful.ai.

However:

  • Work completed up to the termination date must be paid in full
  • The 50% deposit is non-refundable
  • For subscription services, no pro-rata refunds will be issued

11.2 Termination by Skillful AI

We may terminate the contract with 30 days’ written notice if:

  • You fail to make payments within the agreed timeframe
  • You breach these Terms or any other agreement with us

11.3 Immediate Termination for Cause

We may terminate the contract immediately without notice if:

  • You fail to pay within 15 days of the due date
  • You seriously breach the contract (e.g., violate confidentiality, misuse our services)
  • You use our services for illegal or unethical purposes

11.4 Effect of Termination

Upon termination:

  • All outstanding payments become immediately due
  • We will cease all work on the project
  • You must stop using any services, software, or deliverables that have not been fully paid for
  • Confidentiality obligations remain in effect

11.5 Ongoing Projects

For projects in progress at the time of termination:

  • Work will be completed or handed over within 30 days (if feasible)
  • You are responsible for payment for all work completed up to the termination date

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates (UAE).

12.2 Language

These Terms are written in English, and all communications, notices, and dispute resolution proceedings shall be conducted in English.

12.3 Dispute Resolution Process

In the event of any dispute arising from or relating to these Terms or our services, the parties agree to the following dispute resolution process:

Step 1: Good Faith Negotiation
 The parties will first attempt to resolve the dispute through good faith negotiations. Either party may initiate negotiations by sending a written notice to the other party describing the dispute.

Step 2: Mediation
 If the dispute is not resolved within 30 days of the initial notice, the parties agree to participate in mediation facilitated by a neutral third-party mediator mutually agreed upon by both parties.

Step 3: Arbitration
 If mediation is unsuccessful, the dispute shall be referred to binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC) or another arbitration body mutually agreed upon by the parties. The arbitration shall be conducted in Dubai, UAE, and the language of arbitration shall be English.

Step 4: Court Proceedings
 If arbitration is not feasible or either party opts out of arbitration (where permitted), the dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

12.4 Costs

Each party shall bear its own costs of dispute resolution, including legal fees, unless the arbitrator or court orders otherwise.

13. Force Majeure

13.1 Definition

A Force Majeure Event is an event beyond the reasonable control of either party, including but not limited to:

  • Natural disasters (earthquakes, floods, storms, fires)
  • War, terrorism, civil unrest, riots
  • Government actions, legal restrictions, sanctions, or embargoes
  • Pandemics, epidemics, or public health emergencies
  • Internet outages, infrastructure failures, or cyber-attacks
  • Failures or outages of third-party service providers (e.g., AWS, OpenAI, Stripe)
  • Power outages or telecommunications failures
  • Any other event that is unforeseeable and beyond the control of the affected party

13.2 Effect of Force Majeure

If a Force Majeure Event occurs:

  • The affected party is excused from performance of its obligations under these Terms for the duration of the event
  • The affected party must notify the other party in writing as soon as reasonably possible
  • Both parties shall use reasonable efforts to mitigate the impact of the Force Majeure Event

13.3 Termination Due to Force Majeure

If a Force Majeure Event continues for more than 90 days, either party may terminate the contract by providing written notice to the other party. In such cases:

  • No party shall be liable for damages resulting from the termination
  • You shall pay for all work completed up to the date of termination

14. Amendments and Updates

14.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion.

14.2 Notice of Changes

If we make material changes to these Terms, we will:

  • Post the updated Terms on our Website with a new “Last Updated” date
  • Notify you via email (if we have your email address on file)
  • Provide 30 days’ notice before the changes take effect

14.3 Acceptance of Changes

By continuing to use our services after the updated Terms take effect, you agree to be bound by the revised Terms.

14.4 Effect on Existing Contracts

Changes to these Terms do not affect existing signed contracts. Existing contracts remain governed by the Terms in effect at the time the contract was signed, unless both parties agree in writing to adopt the new Terms.

14.5 Right to Reject Changes

If you do not agree with the updated Terms, you may:

  • Terminate your use of our services
  • Cancel any ongoing subscriptions within 30 days of the notice
  • Complete ongoing projects under the previous Terms

15. General Provisions

15.1 Entire Agreement

These Terms, together with any written contracts, proposals, or agreements signed by both parties, constitute the entire agreement between you and Skillful AI regarding the use of our services. All prior or contemporaneous communications, proposals, or agreements (whether oral or written) are superseded by these Terms.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3 No Third-Party Rights

These Terms are intended solely for the benefit of the parties to the contract (you and Skillful AI). No third party has any right to enforce or benefit from these Terms.

15.4 Waiver

The failure of either party to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by the party waiving the right.

15.5 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without your consent.

15.6 Notices

All notices, requests, or other communications required or permitted under these Terms shall be in writing and delivered to:

Email: uae@skillful.ai
Postal Address:
 Mentor Mind Media – FZCO
IFZA Building A2
Dubai Silicon Oasis
Dubai, United Arab Emirates

Notices sent by email are deemed received on the date sent (if sent during business hours) or the next business day (if sent outside business hours).

15.7 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

15.8 Survival

Provisions that by their nature should survive termination (including but not limited to confidentiality, intellectual property, liability limitations, and dispute resolution) shall survive the termination or expiration of these Terms.

16. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which can be found at uae.skillful.ai/privacy-policy.

By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your personal information as described therein.

17. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Email: uae@skillful.ai

Address:
 Mentor Mind Media – FZCO
IFZA Building A2
Dubai Silicon Oasis
Dubai, United Arab Emirates

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.