Privacy Policy

1. Introduction

Welcome to Skillful AI – UAE (“we,” “us,” “our”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at uae.skillful.ai (the “Website”) or use our services.

Legal Entity:
 Mentor Mind Media – FZCO
IFZA Building A2
Dubai Silicon Oasis
Dubai, United Arab Emirates
TRN: 104400954400001

Contact:
 Email: uae@skillful.ai

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Services We Provide

Skillful AI – UAE offers the following services:

  • AI Agency services
  • Marketing Agency services
  • AI solutions development and implementation
  • Software as a Service (SaaS)
  • AI process creation and automation
  • Full-scale AI software operation and management
  • AI system architecture and design
  • Lead generation and advertising campaign management

3. Information We Collect

We collect the following types of personal information:

3.1 Personal Information You Provide

When you interact with our Website or request our services, we may collect:

  • Name (first name and last name)
  • Email address
  • Phone number
  • Company name
  • AI Audit responses (free-form text and information you provide during the audit process)

3.2 Technical Information (Non-Personally Identifiable)

We collect technical information through Google Analytics and other tools, including:

  • Browsing behavior (pages visited, time spent on pages)
  • Browser type (Chrome, Safari, Firefox, etc.)
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Referring website

This information is collected in an anonymized and aggregated manner and is not linked to your personal identity.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Marketing and Communication

  • Sending email marketing campaigns
  • Delivering your personalized AI Audit results
  • Sending follow-up emails, reminders, and offers
  • Sending newsletters (with your consent)

4.2 Service Delivery

  • Creating and personalizing your AI Audit
  • Organizing consultations and meetings (via Calendly or Zoho Booking)
  • Managing projects and client relationships
  • Providing customer support

4.3 Analytics and Improvement

  • Measuring website performance via Google Analytics and Hotjar
  • Improving user experience
  • Optimizing conversion rates
  • Managing contracts and agreements
  • Processing payments via Stripe
  • Complying with legal obligations

4.5 Advertising and Retargeting

  • Running retargeting campaigns on Meta (Facebook/Instagram), Google Ads, LinkedIn Ads, and TikTok Ads

5. Third-Party Service Providers

We share your information with trusted third-party service providers to deliver our services:

5.1 Marketing and CRM

  • ActiveCampaign (email marketing, hosted in the Middle East region)
  • Calendly (appointment scheduling)
  • Zoho Booking (service booking)

5.2 Advertising Platforms

  • Meta Ads (Facebook and Instagram)
  • Google Ads
  • LinkedIn Ads
  • TikTok Ads

5.3 Analytics and User Experience

  • Google Analytics (website analytics)
  • Hotjar (heatmaps and user behavior analysis)

5.4 Hosting and Infrastructure

  • ELIN.HU Kft. (Hungary-based hosting provider; no personal data is stored on their servers)
  • All personal data is stored exclusively in the UAE.

5.5 Payment Processing

  • Stripe (payment processing, based in the United States)

These third-party providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

6. International Data Transfers

Certain service providers (e.g., analytics tools, advertising platforms, and payment processors) operate in the United States or other countries outside the UAE. When we transfer data to these providers, they implement appropriate data protection safeguards.

Specifically:

  • Payment data (via Stripe) may be transferred to the United States, where Stripe is headquartered. Stripe is PCI-DSS certified and applies high-level data security standards.
  • Email marketing services (ActiveCampaign) use Middle East-based servers.
  • Analytics and advertising platforms (Google Analytics, Meta Ads, LinkedIn, TikTok, Hotjar) may transfer technical and anonymized data to the United States or other jurisdictions.

We ensure that all third-party providers comply with applicable data protection regulations.

7. Data Retention

We retain your personal information for the following periods:

  • Until you request deletion, or
  • Up to 2 years from the date of last interaction, whichever comes first.
  • Inactive leads (no engagement for 3 months) are automatically deleted.
  • Legal and tax obligations may require us to retain certain data for longer periods as required by UAE law.

8. Your Rights

You have the following rights regarding your personal data:

8.1 Right of Access

You have the right to request information about the personal data we hold about you.

8.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal data.

8.3 Right to Erasure (Right to Be Forgotten)

You can request that we delete your personal data, subject to legal obligations.

8.4 Right to Object

You can object to the processing of your personal data, particularly for marketing purposes.

You can withdraw your consent at any time (e.g., unsubscribe from marketing emails).

How to Exercise Your Rights:

To exercise any of these rights, please contact us at: uae@skillful.ai

We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

9.1 Types of Cookies We Use

Essential Cookies:

  • Session cookies for security and functionality
  • Security cookies to prevent fraud

Analytical/Performance Cookies:

  • Google Analytics cookies
  • Hotjar cookies

Marketing/Advertising Cookies:

  • Meta Pixel (Facebook/Instagram)
  • Google Ads remarketing cookies
  • LinkedIn Insight Tag
  • TikTok Pixel

Functional Cookies:

  • Language preference cookies
  • Other user preferences

When you visit our Website, you will see a cookie consent banner. You can accept or reject non-essential cookies. Essential cookies are always active to ensure the Website functions properly.

9.3 Managing Cookies

You can manage or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including:

Technical Measures:

  • SSL/TLS encryption (HTTPS)
  • Database encryption
  • Password hashing (encrypted password storage)
  • Two-factor authentication (2FA) for administrative access
  • Firewall protection
  • Regular security backups

Organizational Measures:

  • Access to personal data is restricted to authorized personnel only
  • Non-disclosure agreements (NDAs) with staff members
  • Regular security audits and assessments

Additional Protections:

  • DDoS protection
  • Malware and antivirus protection
  • Penetration testing

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a person under 18, we will delete that information promptly.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will take immediate action to mitigate the impact and, in accordance with applicable laws, notify affected individuals and relevant authorities without undue delay.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: uae@skillful.ai

Address:
 Mentor Mind Media – FZCO
IFZA Building A2
Dubai Silicon Oasis
Dubai, United Arab Emirates

By using our Website and services, you acknowledge that you have read and understood this Privacy Policy.